1799 Tour Guide Matching Platform
During the pandemic, a travel agency turned itself into a platform
It was born of the pandemic
In 2021 tour groups could not run at all. The client is a travel agency whose core business had stopped, and this was an attempt to recover some of it — not a company giving up group revenue, but one with none to earn at the time. That context explains why an agency would build a platform for guides to take work on their own.
Three kinds of people looking for each other — and the agencies too
A user can act as a guide or tour leader, a local host, or a traveller, searching on specialism, dates and region; agencies are participants in their own right. Guides and hosts must upload documents proving their credentials — and a licence expires, which the platform has to know about.
The real work was turning negotiation into comparable fields
Whether a guide takes a trip has never been about whether work exists. It is about how the service fee is calculated, who pays travel costs, how rooms are arranged, whether sharing is expected — all of it normally settled on the phone. The platform's job was to turn those spoken terms into something that can be compared side by side. The hard part is not the search box; it is understanding what this trade actually cares about.
Outcome
The project completed its intended run; the system is no longer publicly available.
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